5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that almost all security guard businesses are capable of providing the support that property managers want, but too often do not due to a lack of ongoing quality control processes.
Safety guard businesses are unlike any vendor a home supervisor usually hires. If you hire a painter, then you can see whether they do their jobs by taking a look at the walls. But when you hire a security guard business, how often can you see if the guard company is performing their job which includes running background checks and drug screenings, providing great training for your guards, and efficiently monitoring and supervising your guards. In most instances they probably are, but it’s important to employ a method of verification and quality control to ensure that problems associated with the deficiency of doing these jobs do not start to occur.
In this article we will talk five (5) easy steps to improving your security guard service and achieving everything you picture as your perfect warehouse security guard.
Display Your Guards Qualifications
In many states, guards have been mandated to have a specified amount of training before they could start working as security guards. If your condition is one of these states, ensure your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then inquire into the type of training that is being provided by your security provider and inquire does it seem adequate.
It is also the security guard company performing history and drug screenings on all your guards BEFORE they send them to your own property? If they are, they should be providing you with verifications. Otherwise, why?
Another superb method to display if the guard is a good match for your house is to perform a brief”interview” to get a sense of the guard and also to explain your expectations. This initial dialogue will tell you a lot about what to expect from that guard and it provides you a chance to request a different guard if you think it is essential.
Evaluate Guard Training
Though most security guard businesses have a very comprehensive orientation that introduces each guard to the business itself, in several circumstances the shield’s orientation to his assigned land is not quite as complete. We predict the orientation for the assigned land”Website Specific Training”. Learn What your site specific training resembles:
• Does it occur at your premises?
• Who does the training?
• How long is each officer trained?
• How long does the security company double bank?
Determine the answer to each of these questions and be sure they match what you feel is adequate. You should even think about sitting in on your security guard business’s orientation and also your site specific training to get an understanding of what goes into preparing a guard to operate in your premises.
Inspection Your Guard’s Supervision
Protect supervision is one of the more important factors of good security guard support. When security businesses deliver poor oversight, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the guard to understand and better understand their responsibilities. If the guards aren’t being supervised, they start to feel their job is not important and they start to find themselves as less of a region of the security group. When guards do not feel as part of your group it typically contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, onsite managers may not be included. If your contract doesn’t require onsite oversight, how does your security guard company remotely oversee its defenses? Outside the normal security company field supervisor spot checks, the two methods of distant oversight that prove most successful are:
Officer Tour Tracking Systems
In case your guards are required to make rounds of your premises, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems provide a distant means of monitoring the guards while they are in your premises. These tracking systems permit the security guard business to track the log and time the activity of these guards while they are making rounds to several areas in your premises. Many Officer Tour Tracking Systems can generate reports which empower the security guard company to quickly get an understanding of if the guard is making rounds. The property manager should also be provided with an abridged version of these reports.
Along with Officer Tour Tracking systems, we have found that having a method for guards to check in frequently with the security guard provider provides a method of earning sure each guard is secure and alert. Using guards check-in frequently with the security guard business, at least each 30 minutes, guards feel their security is important and being awake and attentive is an important part of their job.
Expand Your Guards
After hours inspections of your guards are always good ways of finding out just what is occurring with your security as you aren’t there. During these inspections, be sure to ask your security guards questions regarding their duties and responsibilities to ensure they know their jobs. In reality, we suggest having your security guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) with a certified security consultant as part of your ongoing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing precisely that. Bear in mind, when choosing a security consultant be confident the consultant is not really a security guard business. If so, your audit is sure to turn up problems with your current security guard business.